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The Key Success Factors of IT and Operations Merger Integration

Introduction
Merger is a familiar topic in businesses world. It’s commonly happened as the consequence of competition to form a stronger competitive organization.  As the result, there are many merger cases in several industries such as automotive, housing, financial institutions, etc. Consequently, merger will result in numerous diversified and complex projects to arise that must be [...]

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Improving Customer Service Level: Indosat Case Study

Preface
Competition in telecommunication industry is very unique. In Indonesia, there are several companies that provide telecommunication services. They offer special services to the customers such as low cost for phone call, text messaging, internet service and so on. On the other hand, from the consumers side, those services give many advantages and benefits. Therefore, the [...]

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Jelang Laga Leg Kedua Tim IELTS vs Tim iBT

Abdul “Daeng” Hakim, striker andalan Tim iBT ditempel ketat pemain belakang Tim IELTS, Indra

Misi Balas Dendam
Setelah tersungkur pada pertandingan pertama hari Sabtu 8 Januari 2010 yang lalu, Tim iBT yang dikomandoi Zulyadaini Hasan (Zul) bertekad untuk membalas kekalahan telak 5-2 atas Tim IELTS. Pernyataan tersebut dilontarkan oleh Zul dengan penuh percaya diri bahwa Tim iBT [...]

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